FAQ

Deposit and withdrawal

What should I do if my withdrawal isn't successful?
Published on 17 Oct 2024Updated on 8 Sept 2025189
How do I make a withdrawal? (app)
Published on 22 Aug 2023Updated on 17 Nov 20255,274
Why hasn't my deposit been credited?
Published on 1 Sept 2023Updated on 12 Nov 202513,346
Why hasn't my withdrawal arrived in the account?
Published on 22 Aug 2023Updated on 17 Nov 202519,659
Do I need to pay fees for deposit and withdrawal?
Published on 1 Jun 2023Updated on 12 Nov 20255,443
What should I do if I accidentally deposit crypto that OKX doesn't support?
Published on 26 Sept 2023Updated on 27 Nov 20251,694
Crypto available for withdrawal FAQ
Published on 25 Jan 2024Updated on 2 Dec 20253,641
What should I do if I deposit to the wrong address?
Published on 15 Oct 2024Updated on 3 Sept 2025202
What should I do if I forget to fill in tag/memo?
Published on 15 Oct 2024Updated on 3 Sept 2025103
How do I enable allowlist? (web)
Published on 14 Aug 2023Updated on 12 Nov 2025394
How do I check the status of my returned withdrawal?
Published on 30 Oct 2023Updated on 17 Nov 2025268
How do I check the number of block confirmations? (app)
Published on 22 Aug 2023Updated on 21 Nov 2025508
How do I enable allowlist? (app)
Published on 14 Aug 2023Updated on 21 Nov 20251,820
How do I check the number of block confirmations? (web)
Published on 22 Aug 2023Updated on 17 Nov 2025125
What could be the reasons your transaction isn't visible?
Published on 17 Oct 2024Updated on 3 Sept 20251,287

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